Prodigy Finance Ltd (smooch-cus_MQXpWvgysrPJfP)

1. Communauté
2. Feedback - Reporting and analytics (Explore)
3. Ability to Report on Tag changes in the 'Support: Ticket Updates' data set.

I was just coming here to post this. It would be immensely helpful. 

• Afficher le commentaire
• Prodigy Finance Ltd (smooch-cus_MQXpWvgysrPJfP)
• Création 18 août 2020 07:18
• 2 votes

1. Communauté
2. Tips from users - Zendesk Suite
3. How we create new content using KCS in the ticketing process

Thanks for the detailed reply. I'll definitely have a look at that for my project!

• Afficher le commentaire
• Prodigy Finance Ltd (smooch-cus_MQXpWvgysrPJfP)
• Création 4 octobre 2018 15:26
• 0 vote

1. Communauté
2. Tips from users - Zendesk Suite
3. How we create new content using KCS in the ticketing process

I'm curious on how you report on your various KPIs. Are these mostly insights reports?

• Afficher le commentaire
• Prodigy Finance Ltd (smooch-cus_MQXpWvgysrPJfP)
• Création 4 octobre 2018 08:37
• 0 vote