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Chris Smith
Adhésion le 15 avr. 2021
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Dernière activité le 30 oct. 2024
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Dernière activité effectuée par Chris Smith
Chris Smith a ajouté un commentaire,
We have a very nuanced business with about 100 triggers in play. A small number of triggers capture the bulk of the volume while the remaining triggers capture the most nuanced volume. Is it best to place the high capture triggers at the front of the progression or place the lower, nuanced triggers at the front? Does it matter?
Afficher le commentaire · Publication le 30 oct. 2024 · Chris Smith
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Chris Smith a ajouté un commentaire,
How can I make this trigger work with multiple departments of varying operating hours (e.g. Dept. Fred's operating hours are closed but Dept. Barney and Dept. Betty is open)? Need to give Dept. Fred customers a closed message. I'm guessing the Queue Size (account) condition is not relevant.
Afficher le commentaire · Modification le 21 oct. 2024 · Chris Smith
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Chris Smith a ajouté un commentaire,
I would like to forgo the pop-up and be able to route calls directly to agents w/ an audible tone upon arrival (eliminate the need for acceptance). This is beneficial for agents assigned to only the phone channel.
Afficher le commentaire · Publication le 01 août 2024 · Chris Smith
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Chris Smith a ajouté un commentaire,
Is there a limit to the number of conditions a trigger will check?
I have approx. 30 unique URL's requiring routing to a specific group. My trigger conditions currently state:
Visitor loaded the chat widget
Check any of following condition
Visitor page URL - Contains - ABC123
Seems like I've run out of room to add all of our unique URL's.
Afficher le commentaire · Publication le 25 juil. 2024 · Chris Smith
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Chris Smith a ajouté un commentaire,
I need to two unique text notifications: 1) customers contacting us inside of operating hours; and 2) customers contacting us outside of operating hours. No problem setting up a trigger for the first, but is there a trigger recipe for the second scenario?
Afficher le commentaire · Publication le 20 mai 2024 · Chris Smith
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Chris Smith a ajouté un commentaire,
Trying to find instruction on including a pdf file in an SMS response to an end user (customer). Anyone have any information on this?
Afficher le commentaire · Publication le 17 mai 2024 · Chris Smith
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Chris Smith a ajouté un commentaire,
Is there a trick to making the SMS number clickable on mobile devices?
Afficher le commentaire · Publication le 15 avr. 2024 · Chris Smith
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Chris Smith a ajouté un commentaire,
+1 on this.
Afficher le commentaire · Publication le 27 déc. 2022 · Chris Smith
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Chris Smith a ajouté un commentaire,
Has a legitimate ETA been announced?
Afficher le commentaire · Publication le 07 déc. 2022 · Chris Smith
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Chris Smith a ajouté un commentaire,
I won't rehash the core tenets to agent performance for everyone. What has been requested (as far back as '18) is part of off the shelf reporting features in most platforms in this market. I think there's a growing concern this matter is not being given the attention it deserves. Can we get a more defined timeline other than Q4?
Afficher le commentaire · Publication le 06 oct. 2022 · Chris Smith
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