Thomas (internalnote.com)

1. Web Widget
2. Web Widget documentation
3. Authenticating end users in messaging for the Web Widget and mobile SDK

That's awesome news! Thanks.

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• Thomas (internalnote.com)
• Création 13 septembre 2023 12:28
• 0 vote

1. Bots and automation
2. Custom bots and bot building documentation
3. Messaging recipe: Checking agent availability during a bot conversation

For those wanting do get the same thing done without resorting to the old Chat API's, I documented a version of this based on the new (unified) Agent Status APIs and is available on all Zendesk pla...

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• Thomas (internalnote.com)
• Création 12 septembre 2023 07:17
• 1 vote

1. Communauté
2. Zendesk Suite Q&A
3. What tool do you use for Quality Assurance on tickets? What are the pros and cons?

Mine might be a bit exotic but I use the (new) custom objects for this: I created a Custom Object called "Ticket Review" containing 5-10 review points as custom fields with drop-down (or checkboxe...

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• Thomas (internalnote.com)
• Création 20 août 2023 13:12
• 0 vote

1. Communauté
2. Zendesk Support EAP - New Custom Objects
3. How to enroll into the New Custom Objects EAP

Hey Ashwin RajuA few comments about the above: Once the rollout starts and since Zendesk has no "feature availability API endpoint": Can we assume that:- any custom without custom objects v2 enable...

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• Thomas (internalnote.com)
• Création 3 juillet 2023 19:01
• 0 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. Use Followers as VIEW parameter conditions

Note:Since the new Agent Home will contain native Followed and Cc'd views, we decided to make our Follower View app free on the Marketplace! https://www.zendesk.com/marketplace/apps/support/282379/...

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• Thomas (internalnote.com)
• Création 21 juin 2023 07:29
• 3 votes

1. Web Widget
2. Web Widget documentation
3. Authenticating end users in messaging for the Web Widget and mobile SDK

Glad it worked! You’re welcome :-)

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• Thomas (internalnote.com)
• Création 13 juin 2023 05:27
• 0 vote

1. Web Widget
2. Web Widget documentation
3. Authenticating end users in messaging for the Web Widget and mobile SDK

Window.zE settings only works for the classic widget, but does not work for messaging. That requires a different API call. See this documentation: https://developer.zendesk.com/documentation/zen...

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• Thomas (internalnote.com)
• Création 12 juin 2023 05:51
• 1 vote

1. Support
2. ...
3. Ticket automation and collaboration
4. Automatically triaging tickets based on intent, language, and sentiment

The article says that this is available for Enterprise (Plus), but the header also mentions Professional.Which one is it?

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• Thomas (internalnote.com)
• Création 11 mai 2023 11:56
• 0 vote

1. Chat
2. ...
3. How to manage the widget for live chat
4. How do I customize the pre-chat form?

Hey,You can prefill custom fields in the Classic Web Widget via the following code, where 123456 is the ID of your Connect ID field. Note that the customer will see this value. <script type="text/j...

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• Thomas (internalnote.com)
• Création 9 mai 2023 11:49
• 0 vote