Thomas (internalnote.com)
I write about Zendesk and the Sunshine platform on https://internalnote.com I'm CTO at https://premiumplus.io, Premier Zendesk Partner in EMEA
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Activité récente par Thomas (internalnote.com)-
Internal Note - a collection of developer focused tutorials
Hey all, I’ve started writing about Zendesk in a new newsletter Internal Note. The blog focused on the developer and Sunshine side of Zendesk and tries to turn Zendesk’s excellent documentation int...
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Need for Custom Headers in Webhooks
TerminéeQuestion, I'd like to pass a header together with the webhook. More specifically, when calling your own Sell API's to e.g. create a Lead, the API requesters the following header to be present: con...
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Use Followers as VIEW parameter conditions
PlanifiéeZendesk is setup by default with a "My Tickets" view which shows agents all tickets assigned to them, Since the new Follower feature, more often than not we assign tickets to the Tier 1 that should...