Stephen Belleau
Hi, I'm Stephen and I do Admin things! #clicks-not-code || 2014-2017 Salesforce Admin. || 2017-present Zendesk Admin
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Dernière activité effectuée par Stephen Belleau-
Stephen Belleau a ajouté un commentaire,
Lynn Di You bet! That can be done via trigger. Before you do exactly that though, you might want to consider some scenarios. Since end-user comments will always reopen the ticket (even if it comes ...
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Stephen Belleau a ajouté un commentaire,
Tina Gardner Nothing stands out to me. How are you handling the condition to suppress for only certain clients? What's happening that isn't working as intended? Is it suppressing for all? Not suppr...
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Stephen Belleau a ajouté un commentaire,
Hey Ying! Try setting your dashboard date filter to "from 7 days ago to end of today". Then when you schedule the delivery at end of day Friday, it should give you that 8-day week of last Friday th...
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Stephen Belleau a ajouté un commentaire,
Hey Ross Edwards - can you explain a bit more? Are you using the Zendesk Time Tracking app and looking to reference the "Total time spent" field in your webhook update? I'm not sure what you mean b...
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Stephen Belleau a ajouté un commentaire,
Hi Eli (Vitalii Klymiuk)! I am wondering if you just need an extra set of brackets around your IF condition? IF ( ([Changes - Field name] = "Customer request type" AND [Changes - Previous value] ...
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Stephen Belleau a ajouté un commentaire,
Hey Damon Maranya - it looks like the first article you pointed to is doing what you want: if (HelpCenter.user.organizations[c].name !== "ZENDESK"){ $("#TICKET_FORM_ID").remove(); This code says "...
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Stephen Belleau a ajouté un commentaire,
Rockford Hipp turns out there is a way! MON (or mon or Mon, whatever case you prefer) DATE_FORMAT(TODAY(),"Mon DD YYYY")// returns Mar 21 2022 @... can we add this to https://support.zendesk.com/hc...
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Stephen Belleau a ajouté un commentaire,
Kelsa Henry +1 to your fantastic post. We have all of the same questions and concerns. For anyone else who comes along, I'll share some of what I found after doing some digging. 1) Unable to view b...
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Stephen Belleau a ajouté un commentaire,
I dream of the day when, instead of ALL/ANY sections, we can manage conditions with logical operators (like liquid markup). condition 1 condition 2 condition 3 (1 AND 2) OR (2 AND 3)
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Stephen Belleau a ajouté un commentaire,
Just throwing this out there for multi-brand use cases - rather than using the signature user field, we simply build it into the trigger notifications. That way we can customize what it looks like ...