Aswin Kannan
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Activité récente par Aswin Kannan-
Thank you, Nicole. That worked like a charm! :) For other fellow members: You need to go to Guide Admin > Customize Design (eye icon) > click on your current theme > Edit code and then paste the me...
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I'm running into the same issue. How do you verify the Zendesk Guide with Google Search Console?
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I honestly don't think Zendesk ever listens to crucial feedback. The only reply that we ever get it is, "It is not in the roadmap". Well, what actually is? We have tons of customers everyday asking...
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It's so frustrating that Zendesk is least bothered to at least consider this in their roadmap. Automatic idle is not a solution as the chats will still get abandoned unnecessarily. Now that we have...
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How about you start considering "convenience" and "control"? I had one of my agent went to loo while being in "Away" status and his system is locked. All of us were rushing to a meeting and chats w...
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Hi Rajat - It's a matter of simplicity and better control. Can you tell me why it's difficult to have account level control for admin? Why this is necessarily have to be individual level control? W...
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Hi Prakruti - Thank you for your response. I'm aware of this feature, however we don't want to miss those chats and that will be bad experience. Moreover, if the agents miss a chat by mistake, they...
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We would love this feature as well. If the agent is not in seat, or forgot to log off, we should be able to change their status to away/invisible. Since we have automatic assignment, this will help...