Aswin Kannan
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Activité totale106
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Dernière activité
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Membre depuis
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Abonné à0 utilisateur
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Abonnés0 utilisateur
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Votes43
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Abonnements40
Commentaires
Votes sur l’activité pour Aswin Kannan-
How about you start considering "convenience" and "control"? I had one of my agent went to loo while being in "Away" status and his system is locked. All of us were rushing to a meeting and chats w...
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Hi Prakruti - Thank you for your response. I'm aware of this feature, however we don't want to miss those chats and that will be bad experience. Moreover, if the agents miss a chat by mistake, they...
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I honestly don't think Zendesk ever listens to crucial feedback. The only reply that we ever get it is, "It is not in the roadmap". Well, what actually is? We have tons of customers everyday asking...
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We would love this feature as well. If the agent is not in seat, or forgot to log off, we should be able to change their status to away/invisible. Since we have automatic assignment, this will help...
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@Daniel - Nope, we're all on the same boat. This is incredibly frustrating, and on top of that, this is going to be only on Guide Enterprise. Time to evaluate other options.
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+100 from my end. We'd love this feature as well. There is no point in having upvote/downvote if you don't know the reason from the actual customer. It is like riding in the dark without directions...
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Hello Zendesk Team! Could you please confirm if this is something you're considering? Please see the screenshot from our IT team. We got 80K emails sent to our servers and it is hammering everythin...
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Is this going to be only in Guide Enterprise? What about your other customers?
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This would be a super useful addition to the Guide.
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It's so frustrating that Zendesk is least bothered to at least consider this in their roadmap. Automatic idle is not a solution as the chats will still get abandoned unnecessarily. Now that we have...