Aswin Kannan
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Activité totale106
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Dernière activité
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Membre depuis
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Abonné à0 utilisateur
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Abonnés0 utilisateur
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Votes43
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Abonnements40
Publications
Activité récente par Aswin Kannan-
Dynamic Content - Bulk Delete
We recently removed 2 languages from our Help Center, and I wanted to bulk-delete the dynamic content. I'm disappointed that this functionality is not available natively. I have to open 100+ dynami...
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Guide Data Analytics in Explore
TerminéeIt'd be great to integrate the Guide analytics data in Insights/Explore, as we'd like to create reports for articles with the highest votes, comments, views, etc. The default view is not sufficient...
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Zendesk Guide - Tabs inside articles
RéponduI'd like to create tabs inside our help articles to separate platform-specific information (screenshot below from Gmail support). How do we do this in Zendesk Guide? Is there a script/CSS that can ...
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Trigger to close the chat after being idle for 10 mins
RéponduI want to create couple of triggers: 1. Send a message to customer, "Are you there?" if they haven't replied for 2 mins. 2. End the chat with a message if there's no reply for 10 mins. Is this poss...
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Disable offline messages for everyone
RéponduI have disabled the "Offline Message Notification" in my profile, and want to do it for the whole account. The only way now is for every agent to login and do it under their profile. This is a HUGE...