Jimmy Rufo
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Dernière activité effectuée par Jimmy Rufo-
Jimmy Rufo a ajouté un commentaire,
Dane , is it in the roadmap to allow for admin override. i.e. As a manager of support, I want the agent who is OOO to handle an issue next week, when they are back from vacation. I do like how if...
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Jimmy Rufo a ajouté un commentaire,
Hi Pippa, this is a known limitation, and something I've already discussed with PM @... a few times. Its worth likely submitting this use case for product feedback.
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Jimmy Rufo a ajouté un commentaire,
Hi @..., We had historically used a third party integration for other fields that ZD does not support, such as formula fields. Unfortunately, the ones in place have proven unstable or ineffective ...
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Jimmy Rufo a ajouté un commentaire,
+1!
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Jimmy Rufo a ajouté un commentaire,
Any plans to be able to trigger a side conversation comment being sent to an agent via email? I get notified via email that a ticket with a side convo has been commented on, but I have to pivot to...
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Jimmy Rufo a ajouté un commentaire,
Katarzyna Karpinska - Is this feature available on Guide Legacy? Also, can a content block be strictly an image (no text)?
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Jimmy Rufo a ajouté un commentaire,
My organization has been unwilling to even try the Agent Workspace due to the horror stories brought up in this thread, and the features we read about. The composer box location and order of the c...
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Jimmy Rufo a créé une publication,
Please support "Rollup Summary" as a supported field type in the Salesforce-ZD integration
Your support team confirmed that the Product Team states that "Rolllup Summary" is not a supported field. I would use this post to track building support into the integration. Also, your own supp...
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Jimmy Rufo a ajouté un commentaire,
Lisa Kelly - Are you aware of any feature enhancements that would allow ordering of comments to remain the same to pre-agent workspace settings? We still want to see new ticket comment on top! Ana...
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Jimmy Rufo a ajouté un commentaire,
Hi @..., Per our conversation over email, and what Anthony stated above, these instructions don't seem to fit for team-managed projects. Can someone please share those specific instructions?