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Jürgen König

Adhésion le 15 avr. 2021

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Dernière activité le 20 janv. 2023

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Dernière activité effectuée par Jürgen König

Jürgen König a ajouté un commentaire,

Commentaire de la communauté Feedback - Ticketing system (Support)

+1 from our side. This is an important feature and I have problems with system acceptance because of this. No information on not delivered invoices !!!

Afficher le commentaire · Publication le 20 janv. 2023 · Jürgen König

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Jürgen König a ajouté un commentaire,

Commentaire de la communauté Feedback - Ticketing system (Support)

Any news on that? Would be nice to have an improvement here...

Afficher le commentaire · Publication le 16 mai 2022 · Jürgen König

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Jürgen König a ajouté un commentaire,

CommentaireSetting up Zendesk Chat

Hello Dane, thank you for an answer. Unfortunately this does not solve the problem. I am searching for a solution to inform (anyhow: mail, ticket, alarm, ...) on basis of an event by a trigger action. Background: No automatic creation of a support ticket by a chat available. Regards, Jürgen

Afficher le commentaire · Publication le 03 févr. 2022 · Jürgen König

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Jürgen König a ajouté un commentaire,

CommentaireSetting up Zendesk Chat

I miss an email notification as a trigger action to any person mail address (e.g. alert if chat requester waits too long) or similar.

Afficher le commentaire · Publication le 01 févr. 2022 · Jürgen König

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Jürgen König a ajouté un commentaire,

CommentaireReporting for Chat

Unfortunately the report is not GDPR conform as it contains personal data and can be activated by an admin individually nor can be system wide deactivated.

Afficher le commentaire · Publication le 26 oct. 2021 · Jürgen König

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Jürgen König a ajouté un commentaire,

Commentaire de la communauté Feedback - Chat and Messaging (Chat)

+1

In a worldwide organisation with various chat departments, I see this as essential to control offline messages and the process to distribute them.

Afficher le commentaire · Publication le 22 oct. 2021 · Jürgen König

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Jürgen König a ajouté un commentaire,

Commentaire de la communauté Feedback - Chat and Messaging (Chat)

We have the same issue: We need a trigger to end chat on a certain idle time and/or manually force to end chat by an agent.

Afficher le commentaire · Publication le 13 juil. 2020 · Jürgen König

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Jürgen König a ajouté un commentaire,

Commentaire de la communauté Feedback - Reporting and analytics (Explore)

I'm not sure, if this helps anyhow. But I see this as an essential feature and not just a "nice-to-have" thing. In a heterogeneous zendesk environment (e.g. worldwide with each subsidiary having several support departments), you have a sea of forms, groups, etc. and the selection lists are endless and hardly possible to handle in a comfortable way. In summary: + 1 from my side.

Afficher le commentaire · Publication le 20 avr. 2020 · Jürgen König

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