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Reine Berg

Adhésion le 15 avr. 2021

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Dernière activité le 22 oct. 2021

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Reine Berg a ajouté un commentaire,

Commentaire de la communauté Feedback - Ticketing system (Support)

@...

This post is from October 2009 and nothing has happened.

The chances of this getting done is just below zero, so don't hope 2 much.

Afficher le commentaire · Publication le 10 mars 2021 · Reine Berg

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Commentaire de la communauté Feedback - Ticketing system (Support)

This is the most unneccesarry process ever!.. What about just adding the e-mail adress. Or is that to complicated?
It works fine with Freshdesk...

Afficher le commentaire · Publication le 01 mai 2020 · Reine Berg

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Reine Berg a ajouté un commentaire,

Commentaire de la communauté Feedback - Ticketing system (Support)

Unbelievable, a suggestion that is "live" after more than 10 years...
How can this NOT have been solved?

I mean this is not "rocket science"

Example: Trigger if Organization is "Acme Co" and Priority is more than Normal, then "Add CC" - specifying an end-user email address.  This would allow the organization's primary contact stay in the loop about what their employees have requested.

(and yes I know the workaround with e-mail target).

 

Zendesk... Update please...🙄

Afficher le commentaire · Publication le 28 janv. 2020 · Reine Berg

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Reine Berg a ajouté un commentaire,

Commentaire de la communauté Feedback - Ticketing system (Support)

Regarding License Keys and connections, We use a program Royal TS https://www.royalapplications.com/ts/win/features

Wery nice program...

 

Afficher le commentaire · Publication le 21 déc. 2018 · Reine Berg

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