Jacob Christensen
I am passionate about creating the best possible digital user experiences, finding meaningful insights into user behavior, and leveraging that to shape and support business goals. I have been creating exceptional customer experiences within the service and support space using Zendesk products for 10+ years. I have worked in several international companies, and also in a couple of startups. https://www.linkedin.com/in/jjohst/
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Activité totale655
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Dernière activité
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Membre depuis
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Abonné à5 utilisateurs
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Abonnés2 utilisateurs
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Votes208
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Abonnements256
Aperçu des activités
Dernière activité effectuée par Jacob Christensen-
Jacob Christensen a ajouté un commentaire,
Hey CJ, I know this isn't exactly what your request is asking, but it does seem relevant, so if you haven't already seen the update, here it is. https://support.zendesk.com/hc/en-us/articles/52857...
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Jacob Christensen a ajouté un commentaire,
Glad you liked it CJ Johnson! I saw your question a while back when I was trying to work this out for myself, and I decided to share my experience. Hope you and others join in with best practices a...
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Jacob Christensen a ajouté un commentaire,
Came by this article looking for something else, just want to mention that requester phone numbers are now available in Explore.
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Jacob Christensen a créé une publication,
Dealing with SLA blind spots
Background We use first- and next-reply-time targets in our SLA policies, however, there are certain scenarios where intuitively you would expect to be covered by one of these targets, but you are ...
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Jacob Christensen a ajouté un commentaire,
Hi Karen Hynes 👋 Has the ability to report on agent availability time been released? I haven't seen a release note on this, but am very eager to have this capability as it is something our agents a...
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Jacob Christensen a ajouté un commentaire,
Hi Brandon, If your plan allows, you could create a bot to greet visitors on your messaging channel, and direct them to outcomes of your choosing, using flow builder. https://support.zendesk.com/hc...
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Jacob Christensen a ajouté un commentaire,
Eric Ypsilantis This is awesome! It was the missing step for me
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Jacob Christensen a ajouté un commentaire,
Hi @... You probably resolved this a while back, I just came across the same error message, so I wanted to add my observations here. Placeholders have dots in them, and sometimes a composer window ...
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Jacob Christensen a ajouté un commentaire,
Hey Jahn That was the title I gave to my webhook. You should look for whatever you called yours. Let me know if you need more directions.
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Jacob Christensen a ajouté un commentaire,
Hey Ryan, You should be able to translate those customer facing strings based on the locale, using the API. I'm not sure if you're wanting to set this on the classic web widget? https://support....