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Tanawat Oonwattana's Avatar

Tanawat Oonwattana

Adhésion le 15 avr. 2021

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Dernière activité le 07 févr. 2024

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Dernière activité effectuée par Tanawat Oonwattana

Tanawat Oonwattana a ajouté un commentaire,

CommentaireTicket management

Is this instruction outdated?

I think the setup is in role permission now.

Afficher le commentaire · Publication le 07 févr. 2024 · Tanawat Oonwattana

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Tanawat Oonwattana a ajouté un commentaire,

CommentaireWhat's new in Zendesk

Hi,

When would this change be roll-out?

I am still not seeing 'Manage Team Member' ability in role permission page.

Thank you.

Afficher le commentaire · Publication le 18 sept. 2023 · Tanawat Oonwattana

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Tanawat Oonwattana a ajouté un commentaire,

Commentaire de la communauté Feedback - Reporting and analytics (Explore)

+1

this post has been flowing for 2 years, why this feature has not been implemented yet?

Afficher le commentaire · Publication le 14 sept. 2023 · Tanawat Oonwattana

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Tanawat Oonwattana a ajouté un commentaire,

Commentaire de la communauté Feedback - Help Center (Guide)

Hi Spencer,

This is actually true, tried incognito with the actual signing in with end-user's id/pw and do not see the fields, thanks for the recommendation!

Afficher le commentaire · Publication le 31 juil. 2023 · Tanawat Oonwattana

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Tanawat Oonwattana a créé une publication,

Publication Feedback - Help Center (Guide)

My company is trying to implement a new request list experience on Guide, however we have found bug that potentially prevent the change to be promoted to production.

When we enabled this beta experience, end-users are able to filter-up custom fields to be displayed on the column.

Let's say that I have a custom field, that is not visible for end-users below:

On the end-user's view in Guide, the user would still be able to query up this field:

Then the column will be displayed on the frontend, even the value of the fields are not actually being displayed (There are actually values in the field, but those are visible as blank for the end-users):

 

Ideally the fields that are not visible for the end-users should not be visible when selecting to 'show' or 'hide' the column.

Could someone having a look at this bug so that we could deploy the change without affecting the customer experience on September?

Thank you.

Tanawat

Modification le 27 juil. 2023 · Tanawat Oonwattana

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Tanawat Oonwattana a ajouté un commentaire,

CommentaireDeveloper updates

Thanks for the update @...

I am also wondering if cursor based pagination is supporting ticket_events in incremental export?

https://developer.zendesk.com/api-reference/ticketing/ticket-management/incremental_exports/#incremental-ticket-event-export

From below doc, it says it only supports tickets/users, not ticket_events?

https://developer.zendesk.com/documentation/ticketing/managing-tickets/using-the-incremental-export-api/#cursor-based-incremental-exports

Afficher le commentaire · Publication le 30 mai 2023 · Tanawat Oonwattana

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Tanawat Oonwattana a ajouté un commentaire,

CommentaireDeveloper updates

Hi,

Thanks for the recommendation, but we will still be keeping with the Time based method.

The issue with cursor-based is that it gives out the next page path as code, e.g. https://{{subdomain}}.zendesk.com/api/v2/incremental/tickets/cursor.json?cursor=MTU3NjYxMzUzOS4wfHw0Njd8

This is making it very much difficult to troubleshooting in case of issues, or let's say that the service stops polling the ticket data, and want to restart the service, we would not know what was the time stamp that the service got stopped.

Afficher le commentaire · Publication le 30 mai 2023 · Tanawat Oonwattana

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Tanawat Oonwattana a ajouté un commentaire,

CommentaireDeveloper updates

Hi,

Do time based incremental export considered OBP or CBP? and does it get affected by this change?

reference: https://developer.zendesk.com/documentation/ticketing/managing-tickets/using-the-incremental-export-api/#time-based-incremental-exports

Afficher le commentaire · Publication le 29 mai 2023 · Tanawat Oonwattana

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Tanawat Oonwattana a ajouté un commentaire,

CommentaireAnnouncements

Hi Gorka Cardona-Lauridsen,

just a follow up on my question earlier, how soon will custom ticket staus be available with this new request list?

thakn you.

Afficher le commentaire · Publication le 16 mai 2023 · Tanawat Oonwattana

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Tanawat Oonwattana a ajouté un commentaire,

CommentaireAnnouncements

Do you have the timeline to have Custom ticket status (CTS) available for this feature?

thanks.

Afficher le commentaire · Publication le 28 févr. 2023 · Tanawat Oonwattana

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