Tanawat Oonwattana
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Activité récente par Tanawat Oonwattana-
Hi Gorka Cardona-Lauridsen, just a follow up on my question earlier, how soon will custom ticket staus be available with this new request list? thakn you.
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Do you have the timeline to have Custom ticket status (CTS) available for this feature? thanks.
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Hi Christine, I might not explain this clearly for you, apology for that. for example, there was a ticket ID #1 and it got closed by one of the agent, then the customer sent another email on top of...
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hi Christine, I want to send an api to another system, and I need to pass follow-up ticket Id in that API. The trigger condition you proposed does not provide the follow up ticket ID. Thank you.
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Is there any placeholder that I can get the follow-up ticket id?
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Same issue here, our agents cannot continue their oeprations because of this. I am listing out the options of 2 dropdowen fields and both of them are having the same list (from another custom field)
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I recevied this note from Google Analytics: Universal Analytics properties will stop collecting data starting July 1, 2023. It’s recommended that you create a Google Analytics 4 property instead. W...
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Hi, I am not sure what is the authorization flow that Zendesk is using for OAuth SSO? Is it Authorization code or implicit or PKCE? right now it is throwing below error back to me. https://{sub-dom...
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I could not join the meeting last night, it was 13:00-03:00AM my time, and the link in the email was not working for me, so I didn't even bother.
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Hi, I am Tanawat, from ExxonMobil, I am currently a system architect for Zendesk and other applications in the company. ExxonMobil has been implementing Zendesk Support since 2019, and we are worki...