Tom Whipps

1. Communauté
2. Feedback - Ticketing System (Support)
3. Disable / Un-check 'Create follow-up' option

Five years later... is this something we can get going? I feel that the ability to modify a ticket to mark it as NOT a follow-up would be very useful and should just be a basic function.

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• Tom Whipps
• Création 4 mars 2022 15:11
• 1 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. Customize Status Field Values

Adding my +1 here. We've been waiting on this to be a feature for the better part of a decade...

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• Tom Whipps
• Création 5 janvier 2022 16:10
• 1 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. Allow me to delete tags via Bulk Import

We have a few hundred users with outdated tags we don't use anymore... I would LOVE the ability to bulk remove those tags.

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• Tom Whipps
• Création 17 novembre 2021 18:54
• 6 votes