Vincent Dollet

1. Communauté
2. Feedback - Reporting and analytics (Explore)
3. Setting a filter default state

Hi @..., all, apologies for the belated reply on this thread. As mentioned by @..., "bookmarks" allow you to set default values for each filters. Can you please confirm they are addressing your nee...

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• Vincent Dollet
• Création 20 avril 2020 07:56
• -1 votes

1. Communauté
2. Feedback - Reporting and analytics (Explore)
3. Agent "Total Online Time" reporting.

Hi @..., I understand the importance of this dataset. This is unfortunately a large and complex project which spans across multiple products. It will take some time before we can get the data and m...

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• Vincent Dollet
• Création 24 mars 2020 18:51
• -1 votes

1. Communauté
2. Feedback - Reporting and analytics (Explore)
3. Agent "Total Online Time" reporting.

Dear all, Apologies for the belated update on this thread.  We do understand the importance to enable you to report on agent status & activity across all products (Support, Talk and Chat). We are l...

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• Vincent Dollet
• Création 24 mars 2020 14:42
• 0 vote

Commentaire officiel

1. Communauté
2. Feedback - Reporting and analytics (Explore)
3. Exclude ticket tags

Dear all, Thank you for your feedback. We have released two new analytics functions, which will make it simpler for you and your teams to report on your tags: INCLUDES_ANY([Ticket tags], "tag1", "...

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• Vincent Dollet
• Création 3 février 2020 08:52
• 0 vote

1. Communauté
2. Feedback - Reporting and analytics (Explore)
3. Help Center Reporting in Explore

Hi Melody, all, On the Guide side, Team Publishing reporting is planned in 2020. We're also working on the scope and timeline for Knowledge Base & Community reporting, and are planning to share mor...

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• Vincent Dollet
• Création 27 septembre 2019 22:18
• 0 vote

1. Communauté
2. Feedback - Reporting and analytics (Explore)
3. Explore Datasets

Hi Kerry, Thanks for reaching out. Just to be sure, can you please confirm you are interested in pulling a list with: Ticket ID SLA Policy Name SLA status (breached vs achieved) across all metrics...

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• Vincent Dollet
• Création 26 mars 2019 00:14
• 0 vote

1. Communauté
2. Feedback - Reporting and analytics (Explore)
3. Ticket Description Field

Hi Reshma, Thank you for your feedback. We currently do not have any short-term plans to extract / expose ticket description & comments. With that said, we are looking at making easier for you to o...

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• Vincent Dollet
• Création 6 mars 2019 09:26
• -1 votes

1. Communauté
2. Feedback - Reporting and analytics (Explore)
3. Dashboards should not always be in edit mode

Hi there, Thanks for your feedback. Fyi, we are in the process of changing the navigation: Clicking on a published dashboard without any pending changes will open the dashboard in "view" mode Clic...

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• Vincent Dollet
• Création 6 mars 2019 08:25
• 3 votes

1. Communauté
2. Feedback - Reporting and analytics (Explore)
3. Help Center Reporting in Explore

Hi Candace, Thank you for reaching out. As part of Explore EAP, we currently enable reporting for the following Guide functionality: Knowledge Capture, which aims at helping you understand how con...

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• Vincent Dollet
• Création 18 septembre 2018 20:52
• 0 vote

1. Communauté
2. Feedback - Reporting and analytics (Explore)
3. Explore report on macro usage

Hi Antonio, Thank you for feedback. We have been discussing the possibility to help you analyse your macro usage. Here are some of the use cases we are considering: - identify what macro(s) were us...

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• Vincent Dollet
• Création 18 mai 2017 14:03
• 13 votes