Emelie Stjernquist

1. Guide
2. ...
3. Using themes and customizing your Help Center
4. Help center templating cookbook

Hello @..., Just so I get it right, you wish to display an "empty" section? I'm not sure that that is possible to do (at least I've not manage to do that), however I have a suggested work-around wh...

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• Emelie Stjernquist
• Création 22 janvier 2021 14:18
• 0 vote

1. Communauté
2. Feedback - Help Center (Guide)
3. Customize Help Center "Follow section" email notification

We also need to have it customized. As is, the content shown in email doesn't reflect the importance of the information given to the customer, neither is it branded. We are using as is, but are not...

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• Emelie Stjernquist
• Création 26 novembre 2020 15:08
• 1 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. [Agent Workspace] move the reply section back to the top

I agree on this, this is a major problem. In our case, we had to disable the Agent Workspace due to that we can have long ticket conversation which means that the Agents need to put a lot of time o...

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• Emelie Stjernquist
• Création 26 août 2020 08:32
• 9 votes