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Jason Dahlberg

Adhésion le 15 avr. 2021

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Dernière activité le 14 févr. 2022

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Dernière activité effectuée par Jason Dahlberg

Jason Dahlberg a ajouté un commentaire,

Commentaire de la communauté Feedback - Reporting and analytics (Explore)

I agree with this, we have different teams that need access to explore but w do not need to give them access to all queries.

Afficher le commentaire · Publication le 05 févr. 2020 · Jason Dahlberg

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Jason Dahlberg a ajouté un commentaire,

Commentaire de la communauté Feedback - Reporting and analytics (Explore)

Hey James,

Thanks for this, I have been playing around with this and my question is, is there a way to put Satisfaction Score in combination with CSAT Date Rated metric?

Afficher le commentaire · Publication le 26 juin 2019 · Jason Dahlberg

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Jason Dahlberg a ajouté un commentaire,

Commentaire de la communauté Feedback - Reporting and analytics (Explore)

Hey Gentry,

That is a great start and thanks for that, but is there anyway that it can be done in an attribute? Because I use this in my Support: Tickets, Users, Organizations data set to see how the CSAT is doing over time.

Afficher le commentaire · Publication le 19 juin 2019 · Jason Dahlberg

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Jason Dahlberg a créé une publication,

Publication Feedback - Reporting and analytics (Explore)

We currently do weekly reporting and I noticed there are issues with CSAT because either the Ticket Update attribute or Date Solved attribute can be used. But is it possible to just have an attribute that is Date Survey Submitted?

 

 

Publication le 13 juin 2019 · Jason Dahlberg

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