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Paul DISABLED LaBarbera

Adhésion le 15 avr. 2021

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Dernière activité le 15 nov. 2024

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Paul DISABLED LaBarbera a ajouté un commentaire,

CommentaireUsing the knowledge base in Help Center

Can I show subsections on a section template? See the screenshot below. I've got a section page here, and some of the sections within it have articles. Those are displayed on the section template. Some of the sections have subsections. How can I have those appear on the section template?

 

Afficher le commentaire · Publication le 15 nov. 2024 · Paul DISABLED LaBarbera

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Paul DISABLED LaBarbera a ajouté un commentaire,

Commentaire de la communauté Feedback - Help Center (Guide)

Hi Kirill,

 

You can do this yourself by modifying the theme code. Go to the article template, and look for the lines in the screenshot below. You can add anything you need in here. After like 66 you could add

For agents and admins only

, etc.

 

Afficher le commentaire · Publication le 27 août 2024 · Paul DISABLED LaBarbera

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Paul DISABLED LaBarbera a ajouté un commentaire,

Commentaire de la communauté Feedback - Help Center (Guide)

Ilyana said it perfectly. Who is the product owner on this feature? What's the roadmap look like? This is one small fix away from being a functionally solid tool. 

Afficher le commentaire · Publication le 27 juil. 2021 · Paul DISABLED LaBarbera

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Paul DISABLED LaBarbera a ajouté un commentaire,

Commentaire de la communauté Feedback - Help Center (Guide)

This is very important to our organization too. Creating a bottleneck around publishing is important for reasons that have nothing to do with article verification.

In a typical software company, Product Owners/Managers are SMEs should be able to verify an article is technically correct. But, PM/PO should not be managing an entire ZD knowledge base (that's the Documentation team's role).

Can we please have a unique permission to let users (that are not Help Center Managers) verify articles.  You already have the article "owner" and "author" fields. You can tie verification rights to the owner field and solve a massive headache that ZD presents for my company.

 

 

Afficher le commentaire · Publication le 16 mars 2021 · Paul DISABLED LaBarbera

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Paul DISABLED LaBarbera a ajouté un commentaire,

CommentaireWorking with articles in the knowledge base

Are images allowed in content blocks?

Afficher le commentaire · Publication le 22 févr. 2021 · Paul DISABLED LaBarbera

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Paul DISABLED LaBarbera a ajouté un commentaire,

Commentaire de la communauté Discussion - Tips and best practices from the community

Hey Ami, yes that is the case. I suggest not wrapping the H2s in divs. If you need to add divs within content, just add it around the

s inside the H2/H3s

 

This solution works in most ZD environments, but if you have a very customized theme it may not.

Afficher le commentaire · Publication le 23 sept. 2020 · Paul DISABLED LaBarbera

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Paul DISABLED LaBarbera a ajouté un commentaire,

Commentaire de la communauté Discussion - Tips and best practices from the community

@Tim Capone

Does it matter where in article-Page.hbs you put this script? I've tried adding this to a default Copenhagen theme, and I'm not seeing anything.

 

I used Vladan's script and it worked fine. 

Afficher le commentaire · Publication le 27 juin 2019 · Paul DISABLED LaBarbera

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