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Ilya Novikov

Adhésion le 15 avr. 2021

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Dernière activité le 09 janv. 2025

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Ilya Novikov a ajouté un commentaire,

CommentaireTeam members and groups

Hello,

Please help me to understand - we have a “Team” plan (with Support, Guide and Explore. We don't have a Chat). 

I assigned a “Contributor” role to a few staff members. But after that, I couldn't assign a tickets to them because they not listed in the list of assignee.

Please clarify what the “Contributor” role means for the “Team” plan in Zendesk Support.

Thank you in advance.

Afficher le commentaire · Modification le 09 janv. 2025 · Ilya Novikov

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Ilya Novikov a ajouté un commentaire,

Commentaire de la communauté Feedback - Ticketing system (Support)

Thank you!

Afficher le commentaire · Publication le 05 déc. 2022 · Ilya Novikov

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Ilya Novikov a ajouté un commentaire,

Commentaire de la communauté Feedback - Ticketing system (Support)

Hello,

Is it possible to mention the ticket number like @37235 and get the link to ticket inserted?

 

Afficher le commentaire · Publication le 02 déc. 2022 · Ilya Novikov

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Ilya Novikov a créé une publication,

Publication Feedback - Ticketing system (Support)

Hello there,

Currently, active and inactive tabs have quite similar colours (with low contrast) - https://drive.google.com/file/d/1yf0d2J72rkvFwrfuYrl3HmyZWxvUdvTq/view?usp=sharing

Is it possible to add an ability to change these colours or even change the theme for all the "Support" interface.

Publication le 11 avr. 2022 · Ilya Novikov

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