Susan Goodman

1. Communauté
2. Feedback - Reporting and analytics (Explore)
3. Ability to Report on Tag changes in the 'Support: Ticket Updates' data set.

+1 Have several use cases which require timings of tags being added/removed.

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• Susan Goodman
• Création 2 novembre 2021 15:46
• 1 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. Reporting - Skipped tickets within the "play-mode"

Agreed. Being able to report on skipped tickets and the reasons and non-admins being able to see agent performance is a necessity with this feature for us. 

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• Susan Goodman
• Création 11 janvier 2021 13:59
• 1 vote