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Shlomo Partouche-Sebban's Avatar

Shlomo Partouche-Sebban

Adhésion le 15 avr. 2021

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Dernière activité le 27 juin 2023

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Dernière activité effectuée par Shlomo Partouche-Sebban

Shlomo Partouche-Sebban a ajouté un commentaire,

CommentaireSetting up Agent Workspace

Dear Zendesk Support Team,

We are using Zendesk for almost 13 years. 
I am writing to request your assistance with the new interface. We have to switch to the new Workspace interface, but it is not adapted to the way we are working. We are working in email only mode. We are experiencing difficulties with the new interface and would like to request your help in resolving these issues. The new interface doesn't seem to suit the way we work today.

Could you please provide us with some guidance on how we can adapt to the new interface? We would appreciate any assistance you can provide.

Thank you for your time and attention.

Afficher le commentaire · Publication le 27 juin 2023 · Shlomo Partouche-Sebban

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Shlomo Partouche-Sebban a ajouté un commentaire,

CommentaireTicket automation and collaboration

Hi,

Is there a way to enable end users to add CCs to requests they submit using email?

Afficher le commentaire · Publication le 20 févr. 2023 · Shlomo Partouche-Sebban

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Shlomo Partouche-Sebban a ajouté un commentaire,

CommentaireGlobal security and user access

Hi Zendesk,

My agents and I would like to stay connected all the time.
How can we deactivate the session time?

Afficher le commentaire · Publication le 27 juil. 2021 · Shlomo Partouche-Sebban

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