Josiah Horne

Thank you Sebastiaan!

    Your solution worked perfectly.  For anyone who is trying to solve the same problem, follow the tutorial above.  Cheers!

 

Hey!

    I'm currently on the professional plan, without the productivity pack included.  When I create a custom text field, I don't see a way to have the inputted value be added to the ticket as a tag without manually doing so which kind of defeats the intended purpose in my use case.  So in short, I'd like the following to occur:

1) Agent adds "LY005555" to custom text field

2) Upon submission, that field's contents gets added to the ticket tag section for reporting. 

Any thoughts on creative workarounds?  Thanks!