Julian Kossak
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Activité totale28
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Dernière activité
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Membre depuis
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Abonné à0 utilisateur
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Abonnés0 utilisateur
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Votes14
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Abonnements6
Aperçu des activités
Dernière activité effectuée par Julian Kossak-
Julian Kossak a ajouté un commentaire,
Hi, we are still experiencing problems with the notification of incoming chat messages. If the ticket tab is in background because the agent needs to search something in the knowledge base (e.g.) a...
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Julian Kossak a ajouté un commentaire,
Looks like a never ending story... How is it possible, that a big player like ZenDesk is obviously not able to realize such a simple solution for this important aspect of their users?
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Julian Kossak a ajouté un commentaire,
And one more +1... It's a shame, such an important and frequently asked feature, which is nothing super special complex, not to implement for nearly a decade. We are not in the 1950s. Today in our ...
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Julian Kossak a ajouté un commentaire,
Hey Phil, yes, exactly. :-) E.g. for me it's not clear why under "Team" the point "team members" is located over "roles" and "groups". Same in the other sections like "Configuration" oder in "Chan...
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Julian Kossak a créé une publication,
Alphabetical order
Hello, I would be thankful if Zendesk could step to an alphabetical order in their menus. It's a daily struggle to find the different menu points in the menus. An alphabetical order would be a huge...
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Julian Kossak a créé une publication,
Advanced Search App - Enhancement
Hello, it would be very helpful if it could be possible to select permanently, which columns in the App are pre-selected. The perfect solution would be the possibility for this configuration for ev...
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Julian Kossak a ajouté un commentaire,
Hello, I totally agree with Kilian! Five years without any improvment... It's a huge time in the "online world".... Regards Julian
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Julian Kossak a ajouté un commentaire,
Hello, a big +1 for this missing functionality! We receive email adresses from our customers by phone and have no option to check/see/correct/whatever mistakes in the recorded email adresses. In th...