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IVO PEREIRA TROMM
Adhésion le 15 avr. 2021
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Dernière activité le 09 nov. 2023
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Dernière activité effectuée par IVO PEREIRA TROMM
IVO PEREIRA TROMM a ajouté un commentaire,
We understand that this suggestion is extremely important for many auto assignment scenarios. The intention would be to allow the creation of filters / rules that perform automatic assignment based on the maximum number of tickets by agents, for example.
Afficher le commentaire · Publication le 16 oct. 2019 · IVO PEREIRA TROMM
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IVO PEREIRA TROMM a ajouté un commentaire,
We understand that this suggestion is extremely valid. In addition, it would be important to be able to define what these statuses would look like for customers by defining the behavior and label presented internally to agents and externally to customers in the help desk.
Afficher le commentaire · Publication le 15 oct. 2019 · IVO PEREIRA TROMM
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