Tommy (Anatolii Binkovskyi)

1. Support
2. ...
3. End users and organizations
4. Using the new customer profile page (beta)

Happy to help! Waiting for the fixes/updates :)

• Afficher le commentaire
• Tommy (Anatolii Binkovskyi)
• Création 5 septembre 2022 08:42
• 0 vote

1. Support
2. ...
3. End users and organizations
4. Using the new customer profile page (beta)

A few more things:- At the tab 'Customer details' in the Organization section all the emails from the organization are visible. It is very inconvenient for Organizations with a huge amount of domai...

• Afficher le commentaire
• Tommy (Anatolii Binkovskyi)
• Création 2 septembre 2022 12:39
• 0 vote

1. Support
2. ...
3. Workflows
4. Trigger conditions and actions reference

The addition of text and number custom fields to the Actions is really great. But it would be even better if we could use placeholders to populate such fields. It would improve a lot of different ...

• Afficher le commentaire
• Tommy (Anatolii Binkovskyi)
• Création 2 septembre 2022 12:25
• 0 vote

1. Communauté
2. Feedback - Chat and Messaging (Chat)
3. Feature Request: Give Admins Ability to Change Agent Status

Much needed feature

• Afficher le commentaire
• Tommy (Anatolii Binkovskyi)
• Création 1 septembre 2022 22:01
• 0 vote

1. Support
2. ...
3. End users and organizations
4. Using the new customer profile page (beta)

It looks like a great feature and improvement, but we have some issues preventing us from using new profile:1. There's no "Verify now" button for emails yet, which is very important to our customer...

• Afficher le commentaire
• Tommy (Anatolii Binkovskyi)
• Création 1 septembre 2022 16:54
• 0 vote

1. Chat
2. ...
3. Custom bots (Flow Builder)
4. Understanding bot flow step types

How can I translate default fields Name & Email?

• Afficher le commentaire
• Tommy (Anatolii Binkovskyi)
• Création 24 août 2022 13:39
• 0 vote

1. Communauté
2. Feedback - Chat and Messaging (Chat)
3. Add "Back" step in "Flow Builder"

Much needed improvement

• Afficher le commentaire
• Tommy (Anatolii Binkovskyi)
• Création 24 août 2022 10:33
• 1 vote

1. Communauté
2. Feedback - Voice (Talk)
3. Zendesk Talk: Allow Reporting on Agent Availability

I managed to come up with a solution using agents_activity API and https://zapier.com/ without coding.My zap looks like this:1. Every Day in Schedule by ZapierI run it at 23:55 to collect most of t...

• Afficher le commentaire
• Tommy (Anatolii Binkovskyi)
• Création 15 août 2022 17:18
• 0 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. Zendesk does not manage error messages when sending emails

Yeah, definitely a missed feature. We are using Zapier to manage such cases but it is not ideal.

• Afficher le commentaire
• Tommy (Anatolii Binkovskyi)
• Création 15 août 2022 16:41
• 0 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. Improve Closed Status Automation and Extend Ticket Closing Beyond 28 Days

There is a workaround, actually. We use automation to reopen tickets every 25 days (it also adds a specific tag) and trigger to solve this reopen ticket (it identifies by an added tag) and remove t...

• Afficher le commentaire
• Tommy (Anatolii Binkovskyi)
• Création 15 août 2022 16:38
• -1 votes