Tommy

1. Communauté
2. Feedback - Ticketing System (Support)

So, we have the following issue:1. Agent opens a ticket, and the User profile tab is opened.2. Agent opens a new tab with search in Zendesk and searches for something.3. From search agent visits us...

• Tommy
• Création 2 août 2022 13:08
• 1 abonné
• 0 commentaire
• 1 vote

1. Communauté
2. Feedback - Ticketing System (Support)

We had a number of comments in the Interactions section in the old Zendesk UI, but this feature is gone now. This is the main reason we are not switching to Agent Workspace. Description/Use Cases:...

• Tommy
• Création 29 avril 2022 13:03
• 2 abonnés
• 0 commentaire
• 2 votes

1. Communauté
2. Feedback - Ticketing System (Support)

The new interface for some reason has bigger spaces between the fields. We have a lot of custom fields and it is much more difficult to navigate tickets now. I hope this change could be reversed as...

• Tommy
• Création 29 avril 2022 11:59
• 3 abonnés
• 0 commentaire
• 1 vote

1. Communauté
2. Zendesk Suite Q&A

Hi there! I need to have a report in which I can see the total volume of tickets by status on a given day. So, if I have 20 new tickets per day and all of them are being solved, I would have: 1st d...

• Tommy
• Création 16 octobre 2019 14:05
• 5 abonnés
• 4 commentaires
• 0 vote