Pete Holborow
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Activité totale44
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Dernière activité
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Votes19
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Abonnements10
Commentaires
Activité récente par Pete Holborow-
Thank you, I'll play around with that and see if I can get what I need. I wasn't aware of that top/bottom calculation option.
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I'm also trying to build something similar, but with a headline that reports the oldest ticket age (since creation) in days. Ideally clickable to display the ticket. @... did you manage to get wha...
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Katina that is also a very frustrating problem. I've worked around it by making agent groups with just the people I want to receive the query and scheduling a dashboard email to that group. It is f...
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Totally agree with Terry, I really want to move to Explore but I keep finding things that GoodData does better, or that Explore doesn't do at all (another example is the seemingly hard coded limit ...
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+1000. Historical reporting on a ticket's journey is a must.
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Adding my voice to this being a requirement. Some form of historical tracking for ticket assignment is needed.
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Totally agree with all of these points.
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Adding my voice for code samples as a requirement. You do it in the ticket editor, why not in the Guide editor?
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Adding my voice to this as a desired feature.
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@Dan I was in the same session and asked a Zendesk member if they were planning to enable this feature in their own CSat surveys. I was given the impression that they were considering it but perhap...