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Sunwing Vacations Inc.
Adhésion le 15 avr. 2021
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Dernière activité le 27 oct. 2021
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Dernière activité effectuée par Sunwing Vacations Inc.
Sunwing Vacations Inc. a ajouté un commentaire,
Hi Brett,
Just following up if you had a chance to review my question/business case?
Thaks,
Albert
Afficher le commentaire · Publication le 27 mai 2019 · Sunwing Vacations Inc.
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Sunwing Vacations Inc. a ajouté un commentaire,
Hi Brett,
I was able to set this up and got the response from an external email (target) go to the internal note.
On the Assignee side of things, I created a trigger to notify the assignee that an internal note was added in the ticket. Upon receiving that email notification, I (as the Assignee) responded, the external email got my response but in Zendesk, it went to the Public Reply. Is there a way to keep the Assignee's response in Internal Note?
Thanks,
Albert
Afficher le commentaire · Publication le 22 mai 2019 · Sunwing Vacations Inc.
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