Michael Conaghan
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Activité récente par Michael Conaghan-
Hi team,I may be seeing things, but I believe I received a scheduled email - that included the entire dashboard... with the many tabs, all incorporated into one pdf ;o. Plus the other options. Can ...
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OMG yes. How is this not a function already? I find it incredibly hard to believe. I will basically need to make a new dashboard for every single report I want to schedule. Crazy. e.g. Online CS ...
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No idea why "email" IS "X" does not work. What I have done - given we have light agents... IF REQUESTER IS "X" THEN... e.g. send email to Tier 2 (VIP Alert)
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Hi team,With light agents - and live chat - what are the limits? Barriers? Are they still in place?Used to be able to assign them to live chat, but looks like that has recently changed?
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When you switch, it goes from the support tickets - new comments etc. are added at the TOP of the ticket. Now it is at the BOTTOM of the ticket. It's completely reversed. Is there a way to adjust t...
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Hi Toby,That's what I thought. Thanks. Re: "If this isn't working for you then we can take a look in the ticket you're submitting."= Have submitted with documentation. Cheers.
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Issue is still outstanding, no resolutions.Creating a ticket.
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Yes. In a round about way. I have a private slack channel with Zendesk integrated. "Private Internal Notes". So any side convo's there don't notify anyone.
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Re: "I think this is a misunderstanding.The mail will usually only contain the last of your messages." = It has previously contained EVERYTHING. As far as I'm aware. Perhaps it was in EAP, then i...
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"All of the recipients on the side conversation receive an email notification with your message. The message being replied to is included as quoted content on outgoing emails." I believe this is ...