Joshua Bentley
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Dernière activité effectuée par Joshua Bentley-
Joshua Bentley a ajouté un commentaire,
Thank you for the suggestion, Ahmed Zaid! I'll look into that more.
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Joshua Bentley a créé une publication,
Help w/Tickets but not phones
I have agents in two groups representing two tiers. Both teams handle tickets and calls in their respective groups. Calls and tickets for each tier are routed to their groups. Occasionally I need a...
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Joshua Bentley a ajouté un commentaire,
Upvoted Lisa 's post and adding our own use case: Feature Request Summary: Allow staff accounts to mark an email as spam without requiring they see all tickets or be able to delete emails. Descr...
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Joshua Bentley a ajouté un commentaire,
Thanks for the reply, James. I also got your direct message to me. It seems like you may not have read my post thoroughly since I specifically said in my post that I do not have "Ticket: Organizat...
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Joshua Bentley a créé une publication,
Trigger for No Organization
I'm trying to create a trigger to update a ticket field when an org doesn’t exist in our system yet. I have tried following the instructions provided in this article, however I’m not seeing a “-” o...
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Joshua Bentley a ajouté un commentaire,
Hello! I'm not seeing a "-" for Organization. Can I just leave it blank? I'm trying to update a ticket field when an org doesn't exist in our system yet and I haven't been able to get anything to ...
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Joshua Bentley a ajouté un commentaire,
Hey there, Nacho Santana! I'm trying to find a link for any existing requests to improve statuses and status behavior. Can you help? The way Closed tickets are currently handled has a pretty major ...
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Joshua Bentley a ajouté un commentaire,
Lou Thanks for getting back to me. Here's a breakdown of the scenario: Customer emails support team. Customer escalates to my attention as the supervisor. I reply to the customer. Customer replies...
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Joshua Bentley a ajouté un commentaire,
Chandra Robrock - Thank you! But wouldn't that send me an email for any ticket that gets a comment update, not just my own?
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Joshua Bentley a ajouté un commentaire,
I've turned off the default triggers that notify the assignee when the requester replies, but I'd like to continue to receive those email notifications. How can I make it so that triggers like "Not...