Chandra Mullineaux

1. Zendesk updates
2. Announcements
3. Announcing a change to a new article in section e-mail notification

This change has created a critical issue for us. We have been relying heavily on the ability to send article content via email to customers for several years. We use this for our product release no...

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• Chandra Mullineaux
• Création 25 mai 2023 16:50
• 6 votes

1. Communauté
2. Feedback - Ticketing System (Support)
3. Customize Agent Workspace

We cannot migrate to Agent Workspace until we are able to move the content box and most recent message back up to the top. 99% of our ticket volume is via email. We give our customers the option to...

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• Chandra Mullineaux
• Création 21 septembre 2022 13:17
• 0 vote

1. Agent guide
2. Customer management and profiles
3. Suspending a user

Is there any way to get a notification, or trigger anything at all when a user is suspended? We would like to notify the account manager when a user is suspended so that they can update the contact...

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• Chandra Mullineaux
• Création 16 juin 2022 18:58
• 0 vote

1. Communauté
2. Feedback - Help Center (Guide)
3. Transfer Case notes to KB article template

The old Ticket to Help Center app (which the Knowledge Capture app replaced) used to allow you to copy ticket comments to an article. We were able to use this in combination with ticket fields and ...

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• Chandra Mullineaux
• Création 11 avril 2022 19:35
• 2 votes

1. Communauté
2. Zendesk Suite Q&A
3. Reporting on organisation data

We frequently have the need to create reports listing all organizations that meet specific criteria we've defined in custom Org fields. Currently, I have to switch back over to Insights to do this ...

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• Chandra Mullineaux
• Création 10 septembre 2020 19:39
• 0 vote

1. Communauté
2. Zendesk Suite Q&A
3. Metric or Attribute for WIthout a Tag

Is there any update on adding this functionality? In our case, we are trying to filter out tickets with the closed_by_merge tag. This tag is there so that we can filter it out of reports, so I'm no...

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• Chandra Mullineaux
• Création 26 juillet 2019 20:15
• 0 vote

1. Communauté
2. Zendesk Suite Q&A
3. Metric or Attribute for WIthout a Tag

We recently opened a ticket and we were told you can add a filter to exclude the tag, and it didn't work, so I'm not sure if the support team is fully informed on this functionality (or lack thereo...

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• Chandra Mullineaux
• Création 12 février 2019 18:45
• 0 vote

1. Communauté
2. Tips from users - Zendesk Suite
3. Back up your Help Center articles at the click of a button!

Hi Felix, I'm trying to download the latest version of the app and none of the links in the original post or subsequent comments are working for me. I get the error: The dstats.net page isn’t worki...

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• Chandra Mullineaux
• Création 24 octobre 2016 13:06
• 0 vote

1. Communauté
2. Tips from users - Zendesk Suite
3. Back up your Help Center articles at the click of a button!

Great - thank you so much!

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• Chandra Mullineaux
• Création 1 juin 2016 13:58
• 0 vote