Oliver Cyples

1. Communauté
2. Feedback - Ticketing System (Support)
3. Feature Return Request: Public Reply / Internal Note change without having to retype everything!

+1 for this!

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• Oliver Cyples
• Création 14 décembre 2022 09:00
• 0 vote

1. Communauté
2. Zendesk Suite Q&A
3. Audio issues across browsers

Hey,   We had a similar issue a year or so back, it turned out to be our Anti-Virus and Firewall, we needed to add a list of the Zendesk IPs to the exception list and this appears to have resolved ...

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• Oliver Cyples
• Création 8 décembre 2022 09:34
• 0 vote

1. Communauté
2. Zendesk Suite Q&A
3. Comparing metrics to previous period

Hey Bob C Not sure if you've worked this out now but for anyone else its under Chart Configuration>Chart  click Show Variation.    

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• Oliver Cyples
• Création 16 novembre 2022 15:25
• 1 vote

1. Communauté
2. Feedback - Voice (Talk)
3. Real time Voice transcription

Hey,   That'd be great thank you. As a brief overview we have subject access requests and have a team who need to manually transcribe all the calls required; obviously this is very time consuming f...

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• Oliver Cyples
• Création 16 novembre 2022 09:41
• 0 vote

1. Communauté
2. Feedback - Voice (Talk)
3. Real time Voice transcription

Hi Sean Chuang just wondering if there was an update on the release for this feature please? This will be massively beneficial for us.

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• Oliver Cyples
• Création 15 novembre 2022 17:28
• 0 vote

1. Communauté
2. Feedback - Help Center (Guide)
3. Feature Request - Guide Editor - Magnify Images

This would be a great addition especially for an internal knowledgebase which may include step by steps!    

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• Oliver Cyples
• Création 15 novembre 2022 14:30
• 0 vote

1. Support
2. ...
3. Tickets
4. Using the smart assist panel (EAP)

Hi, we meet the criteria for this and I have just filled out the EAP. When will this be available as standard please? Thanks

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• Oliver Cyples
• Création 9 novembre 2022 11:21
• 0 vote

1. Agent guide
2. ...
3. Zendesk Support app for mobile
4. Using notifications in the Zendesk Support mobile app

Hi   This is great, it would be good to also allow custom notifications such as alerts for if the chat threshold of X was hit etc. This would be really useful for Admins to have as we can set our o...

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• Oliver Cyples
• Modifié 1 novembre 2022 17:33
• 1 vote