Oliver Cyples

1. Communauté
2. Feedback - Ticketing System (Support)
3. App Stores and Social Media integration

How is the Apple App Store not natively available to connect the same as Google Play Store? There's upcoming requirements that this is needed for each of our brands, we have well over 20 different ...

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• Oliver Cyples
• Création 16 septembre 2022 08:28
• 2 votes

1. Communauté
2. Feedback - Reporting and analytics (Explore)
3. Measuring First Reply Time with a Chatbot

Hi   We urgently require this to be available also. We do however transfer to a queue rather than have the bot hold on for an agent but it is still impossible to correlate the data in the metrics. ...

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• Oliver Cyples
• Création 31 août 2022 10:43
• 0 vote

1. Zendesk updates
2. Announcements
3. Clarification about announced changes to views sorting capabilities and pagination

Why remove sorting by subject? As mentioned several times in this thread it's a very common feature to have which now means more configuration work to add additional views to further separate work,...

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• Oliver Cyples
• Création 15 juin 2022 16:29
• 2 votes

1. Explore
2. ...
3. Viewing and using dashboards
4. Overview of the Explore live dashboard

Hey   Just a few things raised by my stakeholders, if any of these could be added for future or plans on what is coming in future. - Ability to exclude certain tags/fields from the Tickets Solved i...

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• Oliver Cyples
• Création 29 avril 2022 08:49
• 0 vote

1. Explore
2. ...
3. Viewing and using dashboards
4. Overview of the Explore live dashboard

Hi,   Is there plans to add multiselect to the live filters at all? Love the live dashboard but due to some separation of roles within the same Team they have different groups to direct the contact...

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• Oliver Cyples
• Création 19 avril 2022 12:03
• 0 vote

1. Support
2. ...
3. Tickets
4. What are my ticket export options?

Hi   Is there any work planned to improve this process with out the use of API or a custom paid app. We have a number of Subject Access Requests that are dealt with by a specific team, they are not...

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• Oliver Cyples
• Modifié 21 mars 2022 12:00
• 0 vote

1. Chat
2. ...
3. Managing Chat
4. How do I customize who receives offline chat email notifications?

Ray Van Voorhis its under the Profile page not the Sounds & Notifications tab.    +1 to have this added at an admin level.

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• Oliver Cyples
• Modifié 16 décembre 2021 12:54
• 0 vote