
Oliver Cyples
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Dernière activité
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Votes17
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Abonnements52
Aperçu des activités
Dernière activité effectuée par Oliver Cyples-
Oliver Cyples a ajouté un commentaire,
+1 for this!
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Oliver Cyples a créé une publication,
Transferred Calls Wait Time still with Originating Department
RéponduHi When transferring a call from Group A to Group B, why does the wait time stick with Group A until Group B answer the call? This renders the live monitoring useless and also incorrectly impacts...
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Oliver Cyples a ajouté un commentaire,
Hey, We had a similar issue a year or so back, it turned out to be our Anti-Virus and Firewall, we needed to add a list of the Zendesk IPs to the exception list and this appears to have resolved ...
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Oliver Cyples a ajouté un commentaire,
Hey Bob C Not sure if you've worked this out now but for anyone else its under Chart Configuration>Chart click Show Variation.
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Oliver Cyples a ajouté un commentaire,
Hey, That'd be great thank you. As a brief overview we have subject access requests and have a team who need to manually transcribe all the calls required; obviously this is very time consuming f...
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Oliver Cyples a ajouté un commentaire,
Hi Sean Chuang just wondering if there was an update on the release for this feature please? This will be massively beneficial for us.
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Oliver Cyples a ajouté un commentaire,
This would be a great addition especially for an internal knowledgebase which may include step by steps!
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Oliver Cyples a ajouté un commentaire,
Hi, we meet the criteria for this and I have just filled out the EAP. When will this be available as standard please? Thanks
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Oliver Cyples a ajouté un commentaire,
Hi This is great, it would be good to also allow custom notifications such as alerts for if the chat threshold of X was hit etc. This would be really useful for Admins to have as we can set our o...
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Oliver Cyples a créé une publication,
Recently Updated Articles Feed.
Hey It would be great to have a feed that shows the most recently updated articles, especially for our internal users Knowledge Base. This would allow agents that have been off for a couple of da...