Ollie
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Dernière activité effectuée par Ollie-
Ollie a ajouté un commentaire,
This would be a great feature! +1
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Ollie a ajouté un commentaire,
Hey Theres a useful article here https://support.zendesk.com/hc/en-us/articles/4988173561370-Creating-private-ticket-groups-and-granting-agents-access about private ticket groups which will leave...
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Ollie a ajouté un commentaire,
Hey We created an article for not found that contained information and then added this to the script.js. We could then add our own content to it. It required being at the top of the script.js and ...
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Ollie a ajouté un commentaire,
I'd recommend creating a macro just for tag consistency, if you can create them select Add Tag (Tag name). Then go to views, select Add View, in the all conditions section, select Status Category ...
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Ollie a ajouté un commentaire,
Hey If I'm tracking tickets I add a tag to them such as (admin_view) and then I have a personal view for less than solved and the tag. Or if you're the assignee you can set a view based on either...
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Ollie a créé une publication,
Granular Talk Permissions
RéponduHi We'd like to allow certain talk roles to be able to update call greetings (out of hours for admins), we know this is available under the Team Lead role currently however this gives access to a...
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Ollie a ajouté un commentaire,
Thank you for adding this!
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Ollie a ajouté un commentaire,
We use chat bots through Ultimate and having an alert come through when the group they sit in goes offline would be ideal.
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Ollie a ajouté un commentaire,
We've also requested Sort by Subject back, would be great to see this returned for the same reason as above.
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Ollie a ajouté un commentaire,
Hi Sean, Thanks for coming back to me, this is a key reporting metric and isn't providing accurate results. If Group A transfers to Group B's queue but then the call is abandoned this should not ...