Chris Bulin
Manager, Support Services Enablement ITHAKA https://www.ithaka.org/
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Publications
Activité récente par Chris Bulin-
Love the new Trigger Page improvements, can it be done for Macros?
The ability to search across fields and organize triggers into affinity groups has been so incredibly helpful. It has really been a great change for us. It would be wonderful if the same options co...
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Tip: Making Life Easier with Groups and Sets
The Goal Arranging Attributes into Groups and Sets gives you more flexibility in how you present your data and can make it easier for you to find the information you need across your queries. To il...
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Tip: Utilizing a variety of calculations in an Explore Query to understand escalated tickets
The Goal One of the most difficult transitions for me from Insights to Explore was understanding how all of the "calculated" and "calculation" options work and where to find them. In this example, ...
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How to recreate the Insights CSAT dashboard in Explore
The Goal It can be really satisfying (ha) to see all of your CSAT ratings with clear visual indicators for good and bad CSAT in the Reporting section of your instance. As Insights will be removed i...
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Full view of query titles
Currently you can't mouseover a query to see the full title. Since I have several queries that start with the same information, it can be a crap shoot on opening the correct one. Can you just add a...
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Integration with Tableau
Hi All, Our locally hosted business intelligence is displayed for senior management using Tableau. It would be great if there were a base integration for Tableau (similar to what Salesforce has). T...
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Allow multiple people to view a query
Sometimes I want to be able to work collaboratively on a query. However, currently, only one person can view a query at the same time. Here's an example. I get a metrics request from one of my rem...