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Marie Dupagne

Adhésion le 15 avr. 2021

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Dernière activité le 22 oct. 2021

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Publication Feedback - Ticketing system (Support)

Hello,

When we clone a macro, the new macro created will contain the same attachments as the macro cloned from. However, when you edit your new macro you can not see the attachments and therefore can forget the fact that the attachments have been added. You have to go out and go in again to see that the attachments have also been created and only then you are able to remove the attachments from the new created macro.

If there a way to clone a macro without the attachments? Or to remove the cloned attachments without having to go out and in again? 

Thank you

Krgds,
Marie

Publication le 15 févr. 2021 · Marie Dupagne

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Marie Dupagne a ajouté un commentaire,

Commentaire de la communauté Feedback - Ticketing system (Support)

We are experiencing the same issue as there is no feature that will display only the macros by brand. Since we are working with several brands and each agent has access to all brands, the drop-down menu is quite huge. It would be great to be able to restrict the macro drop-down menu to the brand of the ticket.  

Afficher le commentaire · Publication le 03 mars 2020 · Marie Dupagne

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