Sara Ledger

1. Communauté
2. Feedback - Voice (Talk)
3. Don't Change Previous Note Content

Sean Chuang How are people supposed to track that request if you've marked this post as answered when it is no longer answered but in the backlog? Will you still be posting updates to this post?

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• Sara Ledger
• Création 1 juin 2022 12:46
• 0 vote

1. Communauté
2. Feedback - Voice (Talk)
3. Don't Change Previous Note Content

Sean Chuang I already reached out to Support and they said they escalated to Management and the Product team who said this was intentional functionality and that they only thing I could do besides ...

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• Sara Ledger
• Création 25 mai 2022 12:49
• 0 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. View Support Portal as Agent Roles, Groups

+1 on this. Would be incredibly beneficial to have something similar to assume identity but maybe an assume role so Admins can check the configurations we're working on from that view without creat...

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• Sara Ledger
• Création 20 mai 2022 12:54
• 0 vote

1. Agent guide
2. Zendesk Support app for mobile
3. Using notifications in the Zendesk Support mobile app

Is there anything in the works to do a filter for only all new tickets assigned to my groups?

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• Sara Ledger
• Modifié 20 mai 2022 12:26
• 0 vote

1. Communauté
2. Feedback - Voice (Talk)
3. Zendesk Talk - Outbound Call Greeting

We are a national company and this is a major issue for us due to multiple states requiring two party consent for recording. This is a legal issue that we need to provide an automated message for t...

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• Sara Ledger
• Création 16 mai 2022 16:36
• 3 votes

1. Agent guide
2. Ticket basics
3. Redacting ticket content

Created a new Feedback item for the request in multiple comments to separate the redaction and delete ticket permissions: https://support.zendesk.com/hc/en-us/community/posts/4574626017050-Separate...

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• Sara Ledger
• Création 3 mai 2022 11:42
• 0 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. Reset Ticket Field Values for Follow-Up Tickets

Jun Qin - Since you can't blank out follow up tickets, we have a trigger to blank out follow-up tickets.  When it meets the below all conditions, we have a Remove Tags action to remove the tags ass...

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• Sara Ledger
• Création 28 janvier 2022 20:29
• 0 vote