Sara Ledger
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Activité totale87
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Dernière activité
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Votes8
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Commentaires
Activité récente par Sara Ledger-
Sean Chuang How are people supposed to track that request if you've marked this post as answered when it is no longer answered but in the backlog? Will you still be posting updates to this post?
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Sean Chuang I already reached out to Support and they said they escalated to Management and the Product team who said this was intentional functionality and that they only thing I could do besides ...
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+1 on this. Would be incredibly beneficial to have something similar to assume identity but maybe an assume role so Admins can check the configurations we're working on from that view without creat...
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Is there anything in the works to do a filter for only all new tickets assigned to my groups?
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We are a national company and this is a major issue for us due to multiple states requiring two party consent for recording. This is a legal issue that we need to provide an automated message for t...
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Created a new Feedback item for the request in multiple comments to separate the redaction and delete ticket permissions: https://support.zendesk.com/hc/en-us/community/posts/4574626017050-Separate...
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Jun Qin - Since you can't blank out follow up tickets, we have a trigger to blank out follow-up tickets. When it meets the below all conditions, we have a Remove Tags action to remove the tags ass...
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Something I did notice today is that mentions for user groups seem to work as well as mentions where there is not a space in the display name. If the user has a space in the Slack display name, thi...
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We're just starting to investigate using the side conversations feature and this would be a huge plus to be able to do mentions, especially when we need to tag in a specific person or escalate to a...
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@... - I would be interested in providing feedback on our potential use case with this functionality.