Sushant A

Hi Melody Josey 

Yes, currently it does not work correctly for the conditional field however if you have a non-conditional field then It should work on any number of forms.
 

Daniel Silvestro 

I'm currently working on adding support for multi-level/nested dropdown fields, which I expect to be available in next release by early October.

 

Here’s a GIF showing how the searchable dropdown looks in action. (Until Post Approves)

Hi Sam

Yes, it's pending approval. I will wait for some time. If it takes too long, I'm happy to share on Medium.com or Substack.

Hey Everyone

I've developed utility for a long-standing issue of searchable dropdown many of us have faced: making dropdown fields searchable in the Zendesk Help Center. 

This lightweight, efficient utility provides a seamless searching experience for dropdowns and offers additional customization options and better UI.

Read the detailed post and learn how to use it: Easily Make Your Zendesk Help Center Dropdown Fields Searchable

Hello Zendesk Community!
 

I'm excited to share a solution I've developed for a long-standing issue many of us have faced: making dropdown fields searchable in the Zendesk Help Center. 
This lightweight, efficient utility provides a seamless searching experience for dropdowns and offers additional customization options and better UI.

Request Thread here:

Here's how you can add this to your help center
 

1. Add the CDN to your Help Center Open your document_head.hbs file and add the following line.

2. Add the script to your new_request_page.hbs file:
 

• Replace '4520048004116', 'field_id', and '4520371651476' with your actual dropdown field IDs.

That's it! Your dropdown fields should now be searchable. ✌️ 

(In fact, Utility takes care of all complex manipulations)

Additional Customization: 

This solution also allows for easy customization:

1. Custom Placeholder for dropdown
 

zenSelect('4520048004116', {"placeholder":"Select or Type"});

2. Custom No Results Message:

zenSelect('4520048004116', {"emptyMessage":"No Results"});

You can combine both options as shown in the initial script.

This solution replaces the old-style dropdown with a more user-friendly, searchable version. It's lightweight, efficient, and easy to add to your help center.

I hope this helps solve a problem many of us have been facing for years. If you find this useful, please consider supporting my work by buying me a coffee ☕ | https://www.buymeacoffee.com/phoenixer

Feel free to ask any questions or share your feedback in the comments below!

Note: Zendesk has already planned to implement this feature, though the rollout date is uncertain. In the meantime, delight your end-users with a seamless selection experience.

Nested dropdowns are not supported at this moment. However, based on feedback and demand, this feature will be included in a future version.
 

Hi Iva Babukova 

This API endpoint will give you users (Returns a maximum of 100 records per page. so consider pagination if you have more records )
https://parsebiosciences1710795619.zendesk.com/api/v2/users.json

You can read more about authenticating API requests in Zendesk here

Hi Teresa 

Are other tags available to filter, and only the newly added tag via macro isn't visible?
 

If yes, then there is a likelihood that the tag data is not yet synced in Explore. From the screenshot, I can see that the dataset was updated 1 hour ago when you were creating this report.

You can read more about data sync frequency here

Hi Romit Bhandari 

Are you trying to scrape the page?

Hi Vitalii Petrus 

There is no filter called Notify by, Instead check for target filter if you want to see results for Notify by>Target
 

 Notify by>Target


 Similaraly,

 Notify by>User Email


 Hope this helps!