Shona

1. Communauté
2. Feedback - Voice (Talk)

I would love the capacity to make a custom role in Talk. I have some Agents that are highly skilled and able to support/train other Agents, but I don't want them having Admin access. Therefore, a n...

• Shona
• Création 22 février 2023 22:24
• 3 abonnés
• 3 commentaires
• 1 vote

1. Communauté
2. Feedback - Ticketing System (Support)

Hi, I am loving the concept of the Context Panel, but finding it really doesn't show the information I want, and so in the end I click to open the End Users profile, which is really no different to...

• Shona
• Création 24 novembre 2021 03:57
• 15 abonnés
• 10 commentaires
• 7 votes

1. Communauté
2. Zendesk Suite Q&A

Hi, we have two different kinds of Requesters. These being our external customers and then our internal customers.  Each Requester has very different needs.   As we set up our Forms we have realize...

• Shona
• Création 18 mars 2021 02:42
• 4 abonnés
• 1 commentaire
• 1 vote

1. Communauté
2. Zendesk Suite Q&A

Hi our team is looking to add some functionality to have a side conversation about a ticket.  In my process of looking around I have come across two options. The [Collaboration add-on] and the [Lin...

• Shona
• Création 17 mars 2021 00:44
• 3 abonnés
• 1 commentaire
• 0 vote

1. Communauté
2. Zendesk Suite Q&A

Hi, I am trying to create a custom metric or attribute that will EXCLUDE all Follow Up tickets. The background....  I am creating a query around the number of tickets coming in from our widget chan...

• Shona
• Création 25 février 2021 03:58
• 3 abonnés
• 1 commentaire
• 0 vote

1. Communauté
2. Zendesk Suite Q&A

I am just starting to get into Explore and looking at some of the standard dashboards already available.  I noticed on the Support Dashboard that it is not showing up the results from our Widget.  ...

• Shona
• Création 24 février 2021 03:56
• 2 abonnés
• 3 commentaires
• 0 vote