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Eski Admin Hesabı

Adhésion le 15 avr. 2021

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Dernière activité le 23 oct. 2021

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Dernière activité effectuée par Eski Admin Hesabı

Eski Admin Hesabı a créé une publication,

Publication Feedback - Ticketing system (Support)

Hello,

We have different departments and have different teams in all of them. We need sub groups for each department (Group) in order to manage Chat and Ticketing system. The main purpose is; restricting agents in different groups (Deps) to see each others' tickets.

Actually, we are creating chat groups, different gorups for each department's team. They have to see each others' tickets in the same department for ticket history but should not see other departments' tickets.

Creating sub groups will solve all of the problems.

 

Publication le 12 août 2021 · Eski Admin Hesabı

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Eski Admin Hesabı a ajouté un commentaire,

CommentaireTeam members and groups

Why don't we have sub groups which will help us manage to restrict agents to see other groups' tickets?

Is there a way to do this?

 

Afficher le commentaire · Publication le 12 août 2021 · Eski Admin Hesabı

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Eski Admin Hesabı a ajouté un commentaire,

Commentaire de la communauté Feedback - Ticketing system (Support)

+1 definitely needed. Please add this feature asap.

Afficher le commentaire · Publication le 09 août 2021 · Eski Admin Hesabı

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Eski Admin Hesabı a ajouté un commentaire,

CommentaireThird party and social messaging channels

We have a social media group dealing with social media messages.

We want to route Instagram DM to these groups, but we couldnt find any documentation except then Chat Module Routing.

We dont want this group to chat but we want them specificly answer Instagram DMs. So we dont want to use Chat Routing system, as we have other triggers are set for segmentation also.

How can we route Direct Instragram Messages? We tried Support Triggers but not working as desired, the request is distributed randomly.

Afficher le commentaire · Publication le 08 juil. 2021 · Eski Admin Hesabı

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Eski Admin Hesabı a créé une publication,

Publication Feedback - Admin Center

We need to prevent admins to give other staff admin roles due to our security issues. Creating custom roles are not suitable because custom roles doesnt have capabilities of and admin. 

The need is simple; There should be a new role, "power admin" who has all rights and admins (Current role) who all admin rights except granting other staff for admin or power admin role. If its not possible; a granting option for preventing customly created role (for example clone admin) to give other staff or end users admin role will be great.

Thanks.

 

Publication le 06 juil. 2021 · Eski Admin Hesabı

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Eski Admin Hesabı a créé une publication,

Publication Feedback - Ticketing system (Support)

APı's are used for sharing data with other applications and 3rd parties. Projects worldwide are genarally depends on outsourcing some services.

In Zendesk, whenever you authenticate another application, the API shares all the information accountwide. This is unacceptable for Cyber Security and GDPR issues.

The demand is, Zendesk should find a solution to restrict  all data sharing or give admins of their customers to restrict shared data on Zendesk.

Thanks.

Publication le 17 juin 2021 · Eski Admin Hesabı

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Eski Admin Hesabı a créé une publication,

Publication Feedback - Chat and Messaging (Chat)

Hello,

Tokens are created on Zendesk accountwide which creates Cyber security issues whenever we want to integrate any application or any other institution. This situation abondon us to make new projects.

Our demand is, every API should have its own token especially for Cyber Security issues. A token shouldn't give authorization to open all the gates for all API's in Zendesk. Prioritized Tokens for specific API is a must in today's world. Zendesk must find a way for this problem.

Have a nice day.

Publication le 17 juin 2021 · Eski Admin Hesabı

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Eski Admin Hesabı a ajouté un commentaire,

CommentaireTicket basics

Hey,

Is there a way;

1- to limit agents not to download the attachments without redaction or deleting? Security issues are very strict nowadays because of GDPR in every country.

2-to limit agents workspace not to show the attachments to a specific role when the ticket is closed? Our goal is "to show attachements to admins or another specific role (teamleaders) "

Thanks

Afficher le commentaire · Publication le 03 juin 2021 · Eski Admin Hesabı

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Eski Admin Hesabı a ajouté un commentaire,

Commentaire de la communauté Feedback - Ticketing system (Support)

Any Update about Round Robin issue?

Afficher le commentaire · Publication le 26 mars 2021 · Eski Admin Hesabı

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Eski Admin Hesabı a créé une publication,

Publication Feedback - Ticketing system (Support)

I would like to stamp Today's date on custom created User Field in order to see when the form was created or a ticket field is updated. 

Is there  a way for us to choose @today, @yesterday, @tomorrow to be used in a custom date field on the action side of a trigger or automation. Most of the applications are capable of doing this including explore the reporting tool. So I think the selection for a date field should be relative also.

Thanks.

 

Publication le 04 févr. 2021 · Eski Admin Hesabı

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