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Taylor Wilson
Adhésion le 15 avr. 2021
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Dernière activité le 22 oct. 2021
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Dernière activité effectuée par Taylor Wilson
Taylor Wilson a créé une publication,
Does anyone have any recommendations on how to verify customers over the phone for when they request sensitive information or settings changes? Are there Zendesk add-ons/apps for sending verification codes via sms/e-mail?
Publication le 16 mars 2021 · Taylor Wilson
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Taylor Wilson a ajouté un commentaire,
+1 for conditions for multi-select fields
According to the Product Manager, this was supposed to be included with the rollout of conditions? What happened? And is it being worked on currently?
Afficher le commentaire · Publication le 25 févr. 2021 · Taylor Wilson
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Taylor Wilson a ajouté un commentaire,
It seems this only pushes tickets when the submitter is a contact in Hubspot. Would be great if this integration would recognize the "Requester" and push to that contact's timeline.
Afficher le commentaire · Publication le 11 févr. 2021 · Taylor Wilson
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Taylor Wilson a ajouté un commentaire,
+1 - !00% agree with this suggestion and we could really use this functionality!
Afficher le commentaire · Publication le 03 déc. 2020 · Taylor Wilson
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Taylor Wilson a ajouté un commentaire,
+1 on the holiday scheduling by hours/half-day
Afficher le commentaire · Publication le 25 nov. 2020 · Taylor Wilson
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Taylor Wilson a créé une publication,
Very similar to metric "Chat started - Timestamp", need the same for "Chat ended - Timestamp"
Publication le 01 sept. 2020 · Taylor Wilson
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Taylor Wilson a ajouté un commentaire,
+1 for the ability to add yellow as a sla time color and the ability to configure when the color change happens.
Afficher le commentaire · Publication le 21 août 2020 · Taylor Wilson
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