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Kate Clasby
Adhésion le 15 avr. 2021
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Dernière activité le 22 oct. 2021
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Dernière activité effectuée par Kate Clasby
Kate Clasby a ajouté un commentaire,
+1. This is a very crucial feature and I'm actually quite surprised the capability doesn't already exist. Any large company is put at a huge inconvenience to have to manually manage both IVR and voicemails during holidays.
Any update on whether this is on the product roadmap and if so when it might be launched?
Afficher le commentaire · Publication le 26 mai 2021 · Kate Clasby
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Kate Clasby a créé une publication,
We'd love there to be some kind of indicator on abandoned call tickets to show it was abandoned (or hung up) after a call-back was requested. As of right now, they look the same. OR, have an option to disable abandoned call tickets after a call-back was requested.
Publication le 13 mars 2021 · Kate Clasby
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