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RASMUS

Adhésion le 15 avr. 2021

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Dernière activité le 22 oct. 2021

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RASMUS a ajouté un commentaire,

CommentaireAdditional ticket channels

@...

Thank you for getting back. But we are only 4 agents. I think turning off wrap up time is my best option for now. 

Afficher le commentaire · Publication le 09 avr. 2021 · RASMUS

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RASMUS a ajouté un commentaire,

CommentaireAdditional ticket channels

How do my agents who have forwarded calls to phone make themselves available for another call?

We have wrap up time engaged, but those on cellphones cannot end wrap-up time while on the go.

Afficher le commentaire · Publication le 08 avr. 2021 · RASMUS

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RASMUS a ajouté un commentaire,

Commentaire de la communauté Q&A - Tickets and email

Thank you Chandra.

You are awesome, And I am a noob. 

I fount the due date when I changed ticket to task.

And I found the options I needed for the custom follow up date field I made available to all ticket types. I now know to use automation rather than trigger for my present need.

Afficher le commentaire · Publication le 27 févr. 2021 · RASMUS

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RASMUS a ajouté un commentaire,

Commentaire de la communauté Q&A - Tickets and email

Thank you. I will have a look. But at first attempt I did not find the built in due date. Is it part of all plans in all languages?

Afficher le commentaire · Publication le 26 févr. 2021 · RASMUS

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RASMUS a ajouté un commentaire,

Commentaire de la communauté Q&A - Tickets and email

We are just on Team for now.

I do see the same as you show me in the top. But I only see how I can choose to trigger a ticket with reference to a certain trigger date. But I need it to trigger at the set date in the custom date field

 

Afficher le commentaire · Publication le 25 févr. 2021 · RASMUS

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RASMUS a ajouté un commentaire,

Commentaire de la communauté Q&A - Tickets and email

@... Than you for replying.

The custom date field is true date like this:

When I look at you screenshot, I recognize this. But I miss an option to set a condition to be at or after the date chosen in the custom date field to the ticket. Am I missing something?

Afficher le commentaire · Publication le 24 févr. 2021 · RASMUS

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RASMUS a créé une publication,

Publication Q&A - Tickets and email

We often send a start-up guide to our potential clients.

I would like to add a feature that allows me to send the reply, "hide" the ticket, and be reminded after 5 days to follow up.

My attempt so far:

Add a custom date field to the ticket with a follow up date to be set by agents. - Add a trigger to change status to "Open" when date in "custom date field" is after 0.

But no success.

Any help is very much appreciated.

Publication le 24 févr. 2021 · RASMUS

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RASMUS a ajouté un commentaire,

CommentaireTicket automation and collaboration

I hope someone can help me.

My macro looks fine when I create it, but when I use it for Facebook Messenger reply. It looks like this:

Hej JaTak


Det er godt at høre :-)


☑️ Du kan logge ind fra http://www.easylivesales.dk" rel="noreferrer">www.easylivesales.dk> på login-ikonet i toppen.

Der vil nu stå “Continue with Facebook”, med et grønt ”?”


☑️ Klik på det grønne ”?”

What might I be doing wrong?

Afficher le commentaire · Publication le 19 févr. 2021 · RASMUS

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