Sophie Maini-Gastou
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Dernière activité
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Aperçu des activités
Dernière activité effectuée par Sophie Maini-Gastou-
Sophie Maini-Gastou a ajouté un commentaire,
Hi Darenne, Thanks for this complete step by step : https://support.zendesk.com/hc/en-us/articles/4408833381402/comments/4408849086618 Anyway, how to display the last comment public made by the age...
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Sophie Maini-Gastou a ajouté un commentaire,
Cette formule ne sort aucune donnée, j'ai suivi le process expliqué à la lettre. Une idée ? IF ([Comment present]=TRUEAND [Comment public]=TRUEAND DATE_LAST_FIX([Update - Timestamp],[Comment prese...
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Sophie Maini-Gastou a ajouté un commentaire,
Hi Amie, Thank you for your answer but even with this right allowed, agents restricted to their organization don't have the right to filter on oraganizations (dropdown list is empty) That's why I w...
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Sophie Maini-Gastou a créé une publication,
Allow agent restricted to organizations to create view on organizations
Dear Zendesk Admins, For our partners, we use a role limiting agent tickets views to the organizations they are working for. Problem : they are not allowed to manage view filterer on organisation...
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Sophie Maini-Gastou a ajouté un commentaire,
Dear @... Can you give us visibility on when this feature will be released?Thank you!
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Sophie Maini-Gastou a créé une publication,
Follow button not useful when using subsections
Non planifiéeDear Zendesk Team The "Follow" button on the sections is not useful when using subsections because it doesn't take new articles in the subsections ! For example, in your own Help Center, if I foll...