Lisa S
-
Activité totale56
-
Dernière activité
-
Membre depuis
-
Abonné à0 utilisateur
-
Abonnés0 utilisateur
-
Votes8
-
Abonnements33
Aperçu des activités
Dernière activité effectuée par Lisa S-
Lisa S a ajouté un commentaire,
Hey Fakhri, Perhaps you could use a combination of a couple of triggers for this - one to add a tag based on the form used on the ticket (Condition: Form is Account Issue; Action: Add tag account_i...
-
Lisa S a ajouté un commentaire,
Hey Catriona and/or Zendesk, Is there a fix for this? We'd also like our Facebook Messenger messages to appear as read in Messenger if they've been handled in Zen desk. Thanks, Lisa
-
Lisa S a ajouté un commentaire,
Hey Chandra, Thanks a lot :) 2 screenshots attached:- Tickets events being updated to remove the ticket reason and recipient after the fire of the automation to close the ticket. - The action on th...
-
Lisa S a créé une publication,
Dual actions disrupting ticket events and data
Hi, We see each month that some of our ticket fields are updated automatically and these actions are attributed to business rules which don't command these actions. I believe that this is because 2...
-
Lisa S a ajouté un commentaire,
+1 for the exact same reason as Jacob above. Plus, gauging how macro use affects AHT, SAT and other metrics.Any idea if/when this will be reconsidered?
-
Lisa S a créé une publication,
Add filtering to suspended tickets view
We have multiple teams monitoring this view and the ability to filter on country or language would allow us to more efficiently assess the tickets. Thanks.
-
Lisa S a ajouté un commentaire,
Hi, what's the latest on this, please? The inability to customise the email template per language really lets down those who support multiple markets, language, and brands. Thanks.
-
Lisa S a ajouté un commentaire,
Thanks!
-
Lisa S a ajouté un commentaire,
Hey Ramin, Thanks a lot for letting me know. Is there a way around this at all? Thanks again, Lisa
-
Lisa S a ajouté un commentaire,
Hi there,Is it possible to customise the chat form per chat department?Thanks,Lisa