PAUL STRAUSS
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Dernière activité
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Aperçu des activités
Dernière activité effectuée par PAUL STRAUSS-
PAUL STRAUSS a ajouté un commentaire,
Is there any way to report on the amount of time that passed between a callback request and when the callback was made? We have a reporting request for this and I'm not sure that data is captured a...
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PAUL STRAUSS a ajouté un commentaire,
We're about to undertake the migration to Agent Workspace, but the following question came up: Will all of our existing internal notes transfer over automatically into the new conversational format?
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PAUL STRAUSS a ajouté un commentaire,
Is there any way to use placeholders to include an inbound phone number based on the brand it is associated with? I want to create a trigger that includes different phone numbers to call back depen...
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PAUL STRAUSS a ajouté un commentaire,
Is there a ticket last updated date that indicates the last time a ticket was updated by the agent? The ticket updated date seems to change when the system automatically moved it from Solved to Clo...
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PAUL STRAUSS a ajouté un commentaire,
Thanks, Madison Hoffman I was unfamiliar with the Backlog dataset. I'll give that a whirl and see if I can produce the report I need using that.
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PAUL STRAUSS a ajouté un commentaire,
I've been asked to create a report that says how many tickets were in the open or pending state as of a particular date or series of days. Is this even possible to do?
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PAUL STRAUSS a ajouté un commentaire,
When a callback is requested, does the call wait time recorded in the database include the amount of time it took before the system did the callback, or does it only record the time the caller wait...
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PAUL STRAUSS a ajouté un commentaire,
Is there any metric that can be used to determine the length of a voicemail recording? We have an SLA for our clients about how long after a voicemail is left that we respond, but we don't want to ...
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PAUL STRAUSS a ajouté un commentaire,
On a related note, we have an SLA for the amount of time that passes between a voicemail being left and the first response from an agent. Can anyone think of a good Explore recipe for this?
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PAUL STRAUSS a ajouté un commentaire,
There was an earlier question about this, but I don't see an answer. Is there a way to report on the time that passes from when a customer leaves a voicemail until an agent first responds? We need ...