Konstantin
Former Certified Zendesk Support Administrator; Still active with the community.
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Dernière activité
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Votes3
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Publications
Votes sur l’activité pour Konstantin-
Feature: Ability to add "Sections" to ticket forms in Help Center portal
Feature Request Summary: Ability to customize the layout of Help Center ticket Forms, by where (at a minimum) Section Titles can be applied. Description/Use Cases: When building a Form (that wi...
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Tags: Create powerful tags while limiting real-estate usage
Tags are extremely powerful in Zendesk, and are used for all sorts of things, from API calls to Explore report generation. However, you can find your Tags section within tickets sometimes getting t...
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Brands: Not Just for Customers
Brands are normally thought of as a way to allow companies to offer customers ways to reach specific support teams; However, Brands can also be used to support your employees.See Setting up multipl...
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Feature Request: Trigger Sub-Grouping Structure
This feature request is for adding the ability to have sub-grouping for Triggers. USE CASE Today, I am currently using the grouping for my Zendesk Triggers as such: 01 - Ticket Routing 02 - Ticket...
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Generating multiple tickets from a single webform
As most Zendesk Administrators have learned, Zendesk doesn't natively offer a way to generate multiple tickets for various Groups, from a single Trigger. However, there are ways to use native funct...
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Attached images stopped working
TerminéeZendesk Team, Within the past 12-24 hours something changed, by where image attachments provided by customers, are now producing an error when clicking on them to view. I say this, as images (as we...