Mike Konstantin
Certified Zendesk Support Administrator
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Dernière activité effectuée par Mike Konstantin-
Mike Konstantin a ajouté un commentaire,
Shikha Gupta, I'm not entirely sure if this is what you are talking about, but it is possible to build Triggers that will perform some of the "Out-of-Office" tasks, based around agent and associate...
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Mike Konstantin a ajouté un commentaire,
Naghash Baghdasaryan, That seems like a lot of tickets for a single Jira issue; Out of curiosity, could you provide an example scenario where this would be feasible?I ask, as my company handles a t...
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Mike Konstantin a ajouté un commentaire,
Ke Zhao, Out of curiosity, are you running all of this in one command? If so, it won't work (from similar testing and work I've performed), as Zendesk doesn't understand who the Requester is until...
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Mike Konstantin a ajouté un commentaire,
What version are you describing, as the Enterprise Plan (now referred to as the "Suite Professional") version hasn't changed; The methods we still see for making changes to a user's profile are: S...
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Mike Konstantin a ajouté un commentaire,
Brandon Fish, As far as I can tell, this is auto-set to all Jira items once the Zendesk connector is put in place, to allow for linking at any point within a Task, Issue, or Epic's lifecycle. One m...
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Mike Konstantin a ajouté un commentaire,
Jason Walker-C, It depends on the channel(s) you perform the integration for. If you setup the integration to be associated with a Teams channel that all users in your organization have access to, ...
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Mike Konstantin a ajouté un commentaire,
Olivia Improta, Unfortunately, the capability of bulk editing tickets to be assigned to the same Jira issue is not possible within Zendesk (natively) via the sidebar app. It would be nice if bulk e...
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Mike Konstantin a créé une publication,
Attached images stopped working
TerminéeZendesk Team, Within the past 12-24 hours something changed, by where image attachments provided by customers, are now producing an error when clicking on them to view. I say this, as images (as we...
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Mike Konstantin a ajouté un commentaire,
Zac Garcia, The image I provided is me showing how all the tabs (browser and ZD tabs) have changed. For our two "production" instances, we have the backend pieces of Agent Workspace enabled, but on...
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Mike Konstantin a ajouté un commentaire,
Lou (et al), I believe I found another reason this issue is now occurring; Prior to the changes to the Fields section, Fields that allowed for selecting a "Default" value had a "Set as Default" fla...