Konstantin
Former Certified Zendesk Support Administrator; Still active with the community.
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Activité totale97
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Dernière activité
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Membre depuis
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Votes3
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Abonnements36
Commentaires
Activité récente par Konstantin-
Josh Jones - Make sure you are only supplying the necessary "Zendesk" URL details. In most cases, it only requires the portion after the "https://" part, but prior to ".zendesk.com". However, if fo...
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Andrew Julian - I believe it is already built-in, but you must use the default "Zendesk" Teams plugin versus using a standard webhook. Most of my Teams connections are using the standard Webhooks m...
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Zendesk Team, Are there any plans to allow for Administrative type queries to be built? For context, I am the Account Owner and Administrator for my company's Zendesk instance. At times, I would li...
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@..., Try the steps I posted in the below article, as I ran into issues with the default steps that were provided; Also, when using JSON code, apparently there is a specific format required for Zen...
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@..., Are you asking a question or making a statement? If the question is based on Tickets from different Brands sending details to Teams, yes this is possible. It all comes down to your Triggers a...
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It was approved; For those looking for a way to generate multiple tickets from a single webform, please refer to the article entitled "Generating multiple tickets from a single webform" within the ...
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@..., @..., @..., and @..., I have a solution that I have posted to the "User: Tips & Tricks" section, which is currently "Pending Approval". Once approved, I will post that link here, since this s...
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@..., Funny you mention using the app for your New Hire process, as I was looking at that (briefly) as an option to support our EMP processes, but am now looking at a different way of handling this...
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Another "Enhancement" request: The ability to set the "Assignee" of the cloned ticket upon generation, or at least have the cloned ticket get auto-assigned to the individual that generated the clon...
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I agree with this, but maybe have it where there is an option to clone the attachments or not. I say this, as there are some instances where the attachments are needed with the clone, but most case...